12,007
Total Queries
↑ All time
90.6%
Resolution Rate
↑ Done
13.8 min
Avg Resolution Time
Median 10 min
411
Not Responded
↓ 3.4% of total
15
Active Doers
Support agents
34.7%
Verified Data
↓ 65.3% unverified
Monthly Query Volume
Nov 2024 – May 2025Query Status
Resolution Time Distribution
Data Verification Status
Queries by Day of Week
Queries Handled per Agent
Top 10Avg Resolution Time per Agent
minutesAgent Performance Summary
| Agent | Queries | Avg Duration | Share | Performance |
|---|
Queries by BMP Batch
Not Responded by Batch
Batch Summary
| Batch | Total Queries | Not Responded | NR Rate | Health |
|---|
Query Volume by Hour of Day
Peak: 11:00Repeat Queries in a Day
Peak Hour
11:00 AM
1,800 queries — highest load of the day
Busiest Day
Monday
2,149 queries — start-of-week surge
Repeat Queries
7.9%
959 queries repeated 2+ times in a day
Quick Resolutions
30.9%
3,121 queries resolved in under 5 minutes
Off-Hours Queries
129
Queries received before 9 AM or after 7 PM
Fastest Agent
Kishan
Avg 9.9 min per query — lowest in team